Consumer Rights
Provision defines the roles and responsibilities enterprises - manufacturers of products, enterprises (organizations) that perform maintenance and repair products, rights and obligations of owners of production at its operation, production, servicing and repair within the warranty period. Position meets the requirements of the rf Law 'On Protection of Consumer Rights' and the requirements of iso 9000. Here are the basic articles of the Regulations, which needs to know every car owner. "3.1. Warranty service is a complex of activities (operations) associated with the implementation of the warranty of the manufacturer and to ensure full health products during the warranty period of operation.
Warranty service includes: - maintenance of the warranty period of operation - a warranty repair (replacement) products. 3.2. Technical service in the warranty period of operation is to conduct harvesting, washing, control and diagnostics, fixing, adjusting and cutting and filling works, aimed at providing technical serviceable condition systems, assemblies, components and products in general. 3.5. Maintenance for the warranty period, service performed by the owner, unless otherwise provided by the manufacturer. 3.6.
Warranty repair is to work to eliminate defects and their effects and to full restoration of health systems, assemblies, components and products in general. 3.7. All costs associated with performing warranty repairs will be reimbursed by the manufacturer. 3.14. Used for warranty service parts and materials should have a passport, certificates or labels issued the manufacturer, or the accompanying documents to prove their compliance with quality requirements of the standards, specifications or other normative and technical documentation, approved in established order.